Terms and Conditions
Classic Graphics does not own the images uploaded to our servers by our customers. They are the sole property of the creator/copyright owner. The Customer agrees to hold Classic Graphics harmless, and shall assume all liabilities that may occur, should a claim be brought against Classic Graphics for use of these images(s). Classic Graphics will not be liable for the content of any image(s) uploaded, sent by common carrier on electronic media or prints/film.
Classic Graphics takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Errors in user-selected options such as choice of finish, quantity, cropping of photo or product type.
Damage to the products arising after delivery to the customer.
Color matching what you have printed off your printer or see on your monitor. We are a “pleasing color” print house. If you need to see color proofs please email for pricing.
We supply a hanging system and it is made to hold the weight of our prints. We are not responsible if print falls and is damaged due to use of alternate hardware.
Claims against Classic Graphics must be filed within 45 days from the date of the cause of the claim. The parties agree to be governed by federal laws and state laws of the state of Connecticut. The user/customer agrees to indemnify defend and hold harmless Classic Graphics, our officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Service using your account.
Returns and Exchanges
Each order is a custom work of art printed just for you. As such, we do not accept returns or exchanges. However we stand behind our craftsmanship, and are committed to making sure you are completely satisfied with your purchase.
Shipping Damage
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your items arrived damaged, please keep all packaging and contents and contact us with your order number for further instructions. If possible, please include a photo showing the problem on the product as well as the shipping packaging. We will do whatever we can to get a replacement out the door as soon as possible.
Remakes
We take pride in the work we produce. If you are not satisfied with your order, please contact us with your order number and as much information about how we can improve your product as possible. Our Customer Service Team will be happy to work with you on a resolution.
Order Changes and Cancellations
If your order is currently in production and has not yet been shipped, we are sometimes able to make changes.
Need help?
Contact us at info@classicgraphicsacrylic.com for any questions.