FAQ

FAQ

Have any Questions

Recently Asked Questions

File Type:   jpg,jpeg,png,pdf,psd,ai,tiff

  • All  formats will yield an identical print result on our equipment, as long as they have the same pixel dimensions, bit depth, and color space. JPEG format will have the smallest overall file size, which will require less time to upload.
  • Pro Tip: We recommend doing all post-processing work in an uncompressed format (RAW, TIFF, PSD, PSB), and then when the file is print-ready, export or “save as” to JPEG format at maximum quality.

Bit Depth:  8-Bits/Channel only. (16 or 32 bit files will become corrupted when imported into our systems)

Image Mode:  RGB or CMYK

We recommend that you DO NOT resize your files for ordering. Simply upload them as they are, at their original size (or as close as possible to it). 

Why? 
Photos intended for print should be taken at the highest [pixel] resolution possible for the best print quality. Lower resolution photos printed at larger sizes may stretch the pixels beyond the point where they look clear and sharp however it is amazing how large you can print a small file that is sharp and properly exposed. View your files at 100% in an image application such as Photoshop, this will give you an excellent representation of how the file will print.

Ordering Tips: 
 If you are ordering multiple print sizes from the same image, only one copy of that image is required, so long as it is a sufficiently high resolution for the largest size you wish to order.

Each order is a custom work of art printed just for you. As such, we do not accept returns or exchanges. However we stand behind our craftsmanship, and are committed to making sure you are completely satisfied with your purchase.

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.

If your items arrived damaged, please keep all packaging and contents and contact us with your order number for further instructions. If possible, please include a photo showing the problem on the product as well as the shipping packaging. We will do whatever we can to get a replacement out the door as soon as possible.

We take pride in the work we produce. If you are not satisfied with your order, please contact us with your order number and as much information about how we can improve your product as possible. Our Customer Service Team will be happy to work with you on a resolution.

If your order is currently in production and has not yet been shipped, we are sometimes able to make changes. Please follow the instructions here for order change requests.

Crop Image